Refund policy

If your product is defective and you require a replacement, simply follow these instructions:

Take a clear video of the defect 
Email info@sloanesteamers.com with a sentence about the defect and your video attached 
Once approved, send back your product as directed with all contents it came with 
A replacement of your product will be processed once we have received the defective one 
You have 12 months from the date ordered, to process a warranty application.

Applications that do not meet these criteria will not be approved for a return.

To return your product, you should mail your product to: the address provided by our customer care representative.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.